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About Me Research

About Me

Chien-Ming Chen is an Associate Professor of Operations Management at the Nanyang Business School (NBS) of Nanyang Technological University. He obtained his PhD from Rotterdam School of Management, Erasmus University in 2009. Prior to joining NBS in 2011, he was a postdoctoral scholar and lecturer at the UCLA Institute of the Environment and Sustainability. His research interests focus on corporate social responsibility & environmental performance, and operational strategies.

As for you, you meant evil against me,
but God meant it for good,
to bring it about that many people should be kept alive,
as they are today.

Genesis 50:20

Research

Research interests:

  • Environmental management, eco-efficiency
  • Corporate social responsibility
  • Organizational productivity
  • Operations strategies

Current research projects:

  • Spillover effects between customers and suppliers
  • Productivity improvement for service-intensive retailers
  • The effect of waiting-time messaging on waiting behaviors

Click here for my Google Scholar page.

Journal publications (peer-reviewed):

    • CM Chen, H Ho. (2025) Customers matter: How do key corporate customers affect the environmental-financial performance relationship? Journal of Environmental Management, 384, 125550.
    • T Lin, L Zhang, J Wan, CM Chen, J Li. (2024) Energy price uncertainty and renewable energy technological innovation: Evidence from listed Chinese firms. Renewable and Sustainable Energy Reviews, 213, 115447.
    • Gualandris, J., Branzei, O., Wilhelm, M., Lazzarini, S., Linnenluecke, M., Hamann, R., ... & Chen, C. M. (2024). Unchaining supply chains: Transformative leaps toward regenerating social ecological systems. Journal of Supply Chain Management, 60(1), 53-67.
    • Chen, C. M., & Wang, H. (2023). Comparing eco-efficiency with productive efficiency: addressing the dimensionality issue. European Journal of Operational Research, 313(3), 1170-1179.
    • Chen, C. M., & Chuang, H. H. C. (2023). Time to shift the shift: Performance effects of within-day cumulative service encounters in retail stores. Omega, 119, 102892.
    • Chen C-M, Ho H. (2019). Who pays you to be green? How customers' environmental practices affect the sales benefits of suppliers' environmental practices. Journal of Operations Management. 65 (4), 333-352.
    • Chen C-M. (2017). Supply chain strategies and carbon intensity: the roles of process leanness, diversification strategy and outsourcing. Journal of Business Ethics 143 (3), 603-620.
    • Chen C-M, M Monte-Sanchos. (2017). Do perceived operational impacts affect the adoption of carbon-abatement technologies? Corporate Social Responsibility and Environmental Management 24(3), 235-248.
    • Ang S, Chen C-M. (2016) Pitfalls of decomposition weights in the additive multi-stage DEA model. Omega. 58, 139-153.
    • Chen C-M, M Delmas, M Lieberman. (2015). Production frontier methodologies and efficiency as a performance measure in strategic management research. Strategic Management Journal 36(1), 19-36.
    • Chen C-M. (2014). Evaluating eco-efficiency by using data envelopment analysis: an analytical re-examination. Annals of Operations Research 214, 49-71.
    • Chen C-M. (2013). A critique of non-parametric efficiency analysis in energy economics studies. Energy Economics 38, 146-152.
    • Chen C-M. (2013). Super efficiencies or super inefficiencies? Insights from a joint computation model for slacks-based measures in DEA. European Journal of Operational Research 226 (2), 258-267.
    • Chen C-M, M Delmas (2012). Measuring eco-inefficiency: A new frontier approach. Operations Research 60 (5), 1064-1079.
    • Chen C-M, J Du, J Huo, J Zhu. (2012). Undesirable factors in integer-valued DEA: Evaluating the operational efficiencies of city bus systems considering safety records. Decision Support Systems 54 (1), 330-335.
    • Du J, C-M Chen, Y Chen, W Cook, J Zhu. (2012). Additive super-efficiency in integer-valued data envelopment analysis. European Journal of Operational Research 218 (1), 186-192.
    • Chen C-M, M. Delmas. (2011). Measuring corporate social performance: an efficiency perspective. Production and Operations Management 20 (6), 789-804.
    • Chen C-M, J Zhu. (2011). Efficient resource allocation via efficiency bootstraps: an application to R&D project budgeting. Operations Research 59 (3), 729-741.
    • Chen C-M, Y. Gong, R. De Koster, J. van Nunen. (2010). A flexible evaluative framework for order picking systems. Production & Operations Management 19 (1), 70-82.
    • Chen C-M, J van Dalen. (2010). Measuring efficiency in dynamic production: theories and an integrated methodology. European Journal of Operational Research 203 (3), 749-760.
    • Chen C-M. (2010). A fuzzy-based decision support model for rebuy procurement. International Journal of Production Economics 122 (2), 714-724.
    • Chen C-M. (2009). A network-DEA model with new efficiency measures to incorporate the dynamic effect in production networks. European Journal of Operational Research 194 (3), 687-699.

Service to the profession:

  • Editorial review board. Journal of Business Research (May 2025 to present)
  • Editorial review board. Journal of Operations Management (Apr. 2021 to present)
  • Editorial review board. Organization & Environment (Feb. 2020 to present)
  • Editorial review board. Decision Sciences (Jan. 2021 to present)
  • Editorial review board. Production & Operations Management (Apr. 2015 to present)
  • Associate editor. Omega: The International Journal of Management Science (Dec. 2016 to Jan. 2019)